Ambulance service fails to attend patient who dies in hospital with family claiming negligence. Service declines referral to CFJ. Through CFJ meeting and expression of regret or apology in suitable terms would have resolved issue at a cost to NHS of less than £2000.
Family response is to pursue claim through courts. Now determined to extract full compensation. Local press publish articles critical of ambulance service. Possible loss to to NHS in compensation and costs of several hundred thousand pounds. Even if successful the service will not recover their costs or the substantial loss of staff time.