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Case Studies


Negligence of ambulance service

Ambulance service fails to attend patient who dies in hospital with family claiming negligence.  Service declines referral to CfJ.  Through CfJ meeting and expression of regret or apology in suitable terms would have resolved issue at a cost to NHS of less than £2000.

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Local Authority - Employment


Council employee A raises concerns over harassment and bullying.  Council fails to follow procedures or deal with issues.  A had worked for council for 26 years and had no wish to make any claim.  A takes sick leave and asks for referral to CfJ.  Referral would result in agreed transfer to other duties/other employment and a goodwill payment of no more than £5000.  A would have remained in work and in good health.  Cost of a CfJ referral less than £2000.

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Local Authority - Noise Nuisance

Noise nuisance

Right to buy tenant complains of noise nuisance from adjoining flat due either to disrepair (council’s responsibility) or design failure (not council’s responsibility).

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Local Authority - Negligence in Statutory Function

Negligence in statutory function

Council sued for failure to carry out marriage formalities resulting in cancellation of marriage.  After assessor gives his preliminary view, compensation agreed within two months of referral to CfJ at 25% of claim. Cost of referral £1250.

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Boundary dispute - land - housing association

In 2008 housing association buys 3 acres of land. Adjoining owner erects a fence along one boundary within the building line of proposed housing development. HA advised that the fence wrongly positioned. There is no clear documentary evidence.

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